Delivery & Returns of Military Gifts

Delivery and Charges

Inland

• Orders (up to £10) – £2.50
• Orders (£10.01 - £30) – £3.95
• Orders (£30.01 - £50) – £5.70
• Orders (over £50) – £7.45

Airmail Overseas

• Orders (up to £30) – £10.55
• Orders (£30.01 - £50) – £16.95
• Orders (£50.01 - £99.99) – £16.95
• Orders (over £100) – £20.95

UK Special Delivery: For orders requiring UK Special Delivery, costs will be charged at £10.95.

Postage Surcharges: Add £2.00 for delivery to Northern Ireland, the Scottish Highlands, and UK Islands.

South Africa Postage: International registered post only – £10.00.

UK Delivery

Non-personalised orders usually arrive within 3–5 working days of being placed. You will receive an email upon despatch.

Depending on weight and value, we may use a courier service requiring a signature. For Royal Mail services, please wait 5 working days from despatch before contacting our Customer Service Team.

Personalised, mounted medals and engraving orders are usually despatched within 28 days. Special order items may take longer; we’ll advise at the time of order.

International Delivery

Orders are sent via Royal Mail Air Mail or an international courier depending on weight/value. We’ll notify you of extra charges prior to despatch.

Air Mail (under 2kg)

• Europe: delivery in 2–7 working days
• Rest of World: delivery in 7–10 working days

Import Tax: Non-EU deliveries may be subject to local import taxes, the responsibility of the recipient. Unpaid customs may result in item return or destruction. Refunds exclude original postage and related costs.

BFPO Addresses

We accept BFPO orders at UK Standard Delivery rates. Restrictions may apply—we will notify you if affected.

For BFPO outside the EU: request VAT refund by email within 3 months of despatch with your order number.

For BFPO inside the EU: VAT refunds require a “certificate of entitlement” per HMRC guidelines. Signed and stamped confirmation by official personnel is needed.

Returns and Refunds

We take great pride in the craftsmanship and presentation of our commemorative products. If you are not completely satisfied with your purchase, you may return your item within 14 days of receipt, provided it meets the conditions below:

• Condition: Items must be unused, unworn, and returned in their original packaging.
• Exclusions: We are unable to accept returns for used goods, personalised items, or custom-made products, except where faulty.
• Proof of Purchase: A valid receipt or order confirmation is required with all returns.

If your item arrives damaged or you believe it to be faulty, please contact us within 48 hours of delivery so we can resolve the issue swiftly.